Business information
Booking terms
Last updated 6 October 2026
Business bookings
Hire a Chef Whitsundays arranges chef cover for hospitality businesses in the Whitsundays. The person requesting cover must be authorised to act for the named business.
Bookings and confirmation
Submitting a booking creates an unconfirmed request. The admin reviews it and offers one shift to selected chefs. Only a successful chef acceptance confirms the booking and reserves that chef’s time. Bookings are at least 2 hours onsite, in 15-minute increments, between 6 am and 11 pm on the same day. Allow at least one hour before the start. For island venues or boat transfers, contact us to agree transport and timing before booking.
Rates and tax
All prices are in Australian dollars. Rates, applicable surcharges, discounts and tax are shown in the live quote before you confirm a booking. The current quote and booking confirmation state the agreed charges.
Short-notice requests
Applicable short-notice charges are included in the live quote. If the total changes, review it before confirming the booking.
Hours, breaks and extras
Planned breaks are shown with the booking quote. After the shift, the actual unpaid break is confirmed and deducted from billable time; paid rest breaks remain billable. The venue must allow agreed and applicable breaks. Travel, ferry fares, accommodation and unusual requirements need a separate written quote and client agreement before booking. No undisclosed extras are added automatically.
Invoices and payment
No payment is taken online. Completed shifts are grouped into a Monday–Sunday client invoice using confirmed actual hours and unpaid breaks. The invoice is reviewed and issued manually. The customer account provides access to issued invoices and PDF copies.
Changes and cancellations
Clients may request different hours before a shift starts. Original confirmed hours and price remain until admin approval and assigned-chef acceptance. Client cancellation takes effect immediately after explicit confirmation. An unconfirmed request is free to cancel. A confirmed shift is free to cancel at least five hours before its confirmed start, including exactly five hours. A cancellation submitted less than five hours before that start incurs AUD 50, added only to the Monday–Sunday weekly invoice for the shift’s Brisbane scheduled date. No separate cancellation invoice or card debit is created. Hire a Chef or chef cancellations never incur this client fee. Historical cancellations and bookings without acknowledgment of this policy receive no retrospective fee.
Venue responsibilities
Provide accurate venue and access details, a safe workplace, suitable equipment and ingredients, and information about kitchen duties, expected covers, allergies, hazards and site requirements. Tell Lucas about any changes before the shift.
Contact
Hire a Chef Whitsundays is coordinated by Lucas Audouin. Email hireachefwhitsundays@gmail.com or call 0480 732 925.